• Technical Support: Team Viewer Setup

    The Snakeoil Squad is usually just a remote session away. The tool for remote support is TeamViewer. We don't recommend a full installation so here are the steps for you to start a temporary TeamViewer session for the Snakeoil Squad troubleshooting.

    1. Arrange for a time with a Snakeoil Squad member
    2. Download the TeamViewer installation by going to their website: www.teamviewer.com.
      Technical Support: Team Viewer Setup
    3. After the download has finished, start the installer. Select "Run only (one time use)" and "Personal / Non-commercial use". Read the License Agreement if this is your first time using Team Viewer. Then click the "Accept-run" button at the bottom right.
      Technical Support: Team Viewer Setup
    4. Wait for the connection to the TeamViewer servers. Once connected you should see your ID and Password (888's in this example)
      Technical Support: Team Viewer Setup
    5. Send this ID and Password to the Snakeoil Squad member.
    6. Only send your ID and password to emails with this domain: snakeoil-os.net. Never send it to anybody else. Do not post this ID and password on the forums on anywhere else.
    7. The Snakeoil Squad member will remotely connect and access your computer.
    8. Please stand by and watch and disconnect the session if you suspect foul play.

    There were rumours floating people with TeamViewer installed on their computers were hacked. We don't really know what's happening but just to be safe make sure you select the "Run-Once" option in step 3. After the trouble shooting session, delete the installer.

  • Generating A Diagnostics File

    You can generate a Diagnostics file and send it to the Snakeoil Squad for troubleshooting purchases. Go to the System page, and click the "Diagnostics" button pictured below:

    Generating A Diagnostics File

    Wait a few moments for the file to generate, then click on the link to download the file:

    Generating A Diagnostics File

    Click on the "OK" button to close the dialog box. 

    Please only send this file to the Snakeoil Squad upon request. The Snakeoil Squad email domain is snakeoil-os.net. Do not forward this file to anybody else. The diagnostics file contains only basic configuration setup and system information regarding your computer. There are no sensitive information contain within this file. It is still a good idea to only forward this file to the Snakeoil Squad and nobody else.

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